Refund Policy After Payment

Refunds Within 7 Days of Payment

If you have no usage history within 7 days of payment, a full refund is available.

If more than 7 days have passed since payment, or if you have used the service (e.g. chat, image generation) at least once, refunds are limited.

Refunds for Service Outages

If the service was unavailable due to a technical issue, a partial refund or an extension of your usage period will be provided for that duration.

If an outage occurs, please contact Customer Support.

Auto-Payment and Subscription Refunds

For subscription services, canceling before the renewal date will stop the next payment from being made, but amounts already paid will not be refunded.

However, duplicate charges caused by a system error will be fully refunded.

How to Request a Refund

If you would like a refund, please submit your request along with your payment details via [Customer Support Email] or [In-App/Web Contact Us].

Refund processing may take 3–7 business days.

Exceptions

Payment products included in events, promotions, or free trial periods may be excluded from refunds.

Points Payments

① After purchasing Points, refunds are processed using the original payment method.

② Purchased Points cannot be transferred between members.

③ Purchased Points can be used or canceled/refunded within 1 year.

Payment Cancellation & Refunds

① Members who have entered into a purchase agreement with the Company may request cancellation and refund of payment as follows.

After purchasing Points, you can cancel payment and receive a refund for any unused Points.
Unused Points are canceled and refunded based on the amount paid at the time of purchase.
Points that have already been used cannot be canceled or refunded.

② If a payment error occurs due to reasons attributable to the Company, you may request cancellation and refund of payment.

③ If the service is suspended due to reasons attributable to the Company, you may request cancellation and refund of payment.